Help Centre

To check whether your product is eligible for return:

1. Go to My Account > Returns
2. Select the ‘Log Return’ button
3. Select the order containing the item to check for eligibility
4. Returnable and Non-Returnable products will then be displayed

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

Please refer to our Returns Policy for more information.

• You do not need to return the items in the original EaziMarket delivery boxes
• Defective products without the original product packaging can be returned within 6 months of delivery or collection, or within the stipulated warranty period of the relevant product

Non-Returnable products are typically products which:

• Fall outside of the product warranty period
• Are listed on our website as Non-Returnable (as stipulated on the product details page)
• Are digital products, including
  • Airtime
  • Data bundles
  • Online courses
  • EaziMarket vouchers
• Are manufacturer warranty products

It is possible to reschedule the collection of your return only if:

• You have received an SMS confirming your scheduled return collection date
• You have not exceeded the maximum number of return collection reschedule requests. (Note: Only two reschedule requests can be made per return.)

To reschedule the collection on your return, follow the below steps:

• Go to My Account > Returns
• Select the return you would like to reschedule
• A “Reschedule Collection” button will be displayed only if the return is eligible for rescheduling
• Click “Reschedule Collection” to view a calendar of available collection dates
• Choose a new collection date from the available options and click “Save Date”
• A confirmation message will be displayed to confirm that the rescheduling has been successful

If your return is not eligible for rescheduling and you will not be available at your address for return collection, please select Contact Us below.

You will receive updates on the status of your return via email. You can also track your return by going to My Account > Returns

Each return item is tracked separately. You can view the return status of the item on the Returns Tracking page by clicking on the relevant return item.

1. Go to My Account > Returns
2. Select the ‘Log Return’button
3. Select the order containing the item/s you wish to return
4. Select the item you want to return, and choose the most relevant ‘Reason for Return’
5. Select your ‘Preferred Outcome’:

• Credit my EaziMarket Account
• Refund to Original Payment Method
• Replace Item

1. If applicable, complete any additional information requested
2. Select the‘Continue’ button
3. Select ‘Add Another Item’should you wish to return multiple products

Note: Only products from the same order can be added to one return request

1. Once you have added the items you wish to return, select the ‘Select Return Method’button
2. Select your preferred return method: ‘Return to a EaziMarket Pickup Point’ or ‘Collect from my address’
3. Add your preferred contact details to receive collection notifications via SMS

Note: Return status email updates will only be sent to the EaziMarket account holder who logged the return request

1. Submit your return request and await feedback via email

Additional Info:

• Returns for gifts may only be logged by the EaziMarket account holder who purchased the product
• You will receive updates on the status of your return via email. You can also track your return by going to My Account > Returns

EaziMarket offers 2 return methods and does not charge any return administration fees:

• Collect by Courier
• Drop of at a EaziMarket Pickup Point

When logging a return simply choose to Return to a EaziMarket Pickup Point of your choice or

Collect from My Address and choose an address from your Address book or simply add a new one.

Additional Info:

• Liquor products and any large items (e.g. large appliances, large furniture, etc.) may not be returned to a EaziMarket Pickup Point. Please log the return for collection from your preferred address instead.
• Please note you have 7 days to return your product to your selected EaziMarket Pickup Point.

Your return can be canceled if it has not been collected / dropped off at a EaziMarket Pickup Point.

To cancel your return, contact us via the Contact Us button below, or call us on 068 144 0715

Yes, we offer exchanges for size and colour variations within 30 days of delivery or collection. We offer replacements for the following:

• The product is defective or damaged
• The product is not what you ordered or not as described

1. Go to My Account > Returns
2. Select the ‘Log Return’button
3. Choose the relevant order
4. Choose the relevant product
5. Select the “Reason for return” as “I want to exchange it for different size/colour”

Note: If you do not see this return reason, your product is unfortunately not eligible for exchange. You can still return the product for a full credit or refund by selecting “I have changed my mind” as the return reason.

1. Select your preferred size/colour
2. If applicable, complete any additional information as requested
3. Click the ‘Submit Return Request’ button

1. Go to My Account > Returns
2. Select the ‘Log Return’button
3. Choose the relevant order
4. Select the item you want to return, and choose the most relevant ‘Reason for Return’
5. Select the “Preferred outcome”as “Replace item”
6. If applicable, complete any additional information as requested

Click the ‘Submit Return Request’ button

This is not possible. The complete product, including all its accessories and partner product has to be returned, as we may need to provide you with a complete replacement or full credit / refund.

For example, if your TV remote is not working, you would need to return both the TV and the TV remote.

This is not possible. The complete product, including all its accessories and partner product has to be returned, as we may need to provide you with a complete replacement or full credit / refund.

For example, if your TV remote is not working, you would need to return both the TV and the TV remote.

A Manufacturer Warranty product is a product whereby the relevant supplier or manufacturer chooses to manage defective product returns directly with the customer.

1. Go to My Account > Returns
2. Select the ‘Log Return’ button
3. Select the order containing the product you wish to return
4. Instructions on how to proceed with your Manufacturer Warranty product return will be provided on this page

Additional Info:

A Manufacturer Warranty comes into effect after 7 days of receiving the product and is only applicable to defective products. Returns for any other reason will be facilitated by EaziMarket provided the return is logged within 30 days of receiving the product.

If we accidentally delivered the wrong product to you, please notify us within 30 days by following the steps below and we will collect the product from you at no charge:

1. Go to My Account > Returns
2. Select the ‘Log Return’button
3. Choose the relevant order
4. Choose the relevant product
5. Select ‘Wrong product delivered’ as your return reason
6. Provide a detailed description of the product received
7. If applicable, complete any additional information as requested
8. Click the ‘Submit Return Request’ button

Additional Info:

If you have selected ‘Replace Item’ as your preferred outcome, one of our customer service agents will reach out to you via email for more detailed information about the product received.

A refund will only be processed after your product has been received and evaluated by our returns team. Once your item has been evaluated, the refund process is dependent on the order’s original payment method.

If you paid with Credit & Debit Card, eBucks, Nedbank Personal Loan, Discovery Miles, Mobicred, your refund will be processed via the original payment method used for your order. Funds can take up to 3-5 business days to reflect in your account and are subject to your bank or payment provider’s processing times.

If you paid with PayFast, Ozow, NSFAS / Cellbux Wallet, Cash on Delivery or Scan to Pay, you will be granted EaziMarket credit and have the option to convert that credit into an EFT refund. You will be notified once your EaziMarket account has been credited, thereafter you can proceed with the steps below.

To process your EFT refund:

1. Go to My Account> Credit & Refunds
2. Select the ‘Refund My Credit’button
3. Follow the on-screen prompts

Our Returns Policy can be found here.